Privacy Policy

Stijlvol Online is committed to protecting your privacy. This policy explains how we collect, use, disclose, and protect your personal information when you use our online platform and services.

Who We Are

Stijlvol Online acts as the data controller for the personal information collected through our site.

Our registered address is:
Stijlvol Online
345 Keizersgracht,
Amsterdam, North Holland,
1016 ED
Netherlands

Information We Collect

We collect information you provide directly to us when you use our service. This includes, but is not limited to, information you provide when you create an account, place an order, subscribe to newsletters, request customer support, or participate in surveys or promotions. The types of information we may collect include:

• Contact details such as your name, shipping address, billing address, and email address.
• Payment information such as credit card details or other payment method details (processed securely by third-party payment processors).
• Account information such as your username and password.
• Communication preferences.
• Other information you choose to provide, such as feedback or product reviews.

We also automatically collect certain information about your use of our site, including:

• Device information (e.g., hardware model, operating system, unique device identifiers).
• Log information (e.g., IP address, browser type, visited pages, time and date of access).
• Usage data (e.g., items viewed, search queries, interaction with service features).
• Information collected through cookies and similar technologies (see our separate Cookie Policy for details).

We may also receive information about you from third parties, such as marketing partners, analytics providers, and fraud prevention services.

How We Use Your Information

We use your personal information for various purposes based on different legal bases:

1. To provide and manage our service and fulfill our contract with you:
   • Processing your orders and managing your account.
   • Delivering products and processing payments.
   • Providing customer support and handling returns and exchanges.
   • Communicating with you about your orders or account.
   • Legal Basis: Performance of a contract.
2. For our legitimate business interests, provided these interests are not overridden by your rights:
   • Improving our service and personalizing your experience.
   • Analyzing usage trends and traffic to understand how our service is used.
   • Preventing fraud and ensuring the security of our service.
   • Conducting marketing activities, such as sending you promotional communications about products or services that may interest you (where permitted by law or where you have not opted out).
   • Conducting style consultations or providing personalized recommendations.
   • Legal Basis: Legitimate interests.
3. Where you have given us your consent:
   • Sending you specific marketing communications or newsletters if you have opted in.
   • Using certain types of cookies (where required by law).
   • Legal Basis: Consent.
4. To comply with legal obligations:
   • Maintaining business records and fulfilling legal, tax, and accounting requirements.
   • Responding to legal requests and preventing harm.
   • Legal Basis: Compliance with a legal obligation.

Sharing Your Information

We may share your personal information with third parties under the following circumstances:

• With service providers: We work with third-party vendors, consultants, and other service providers who need access to your information to perform services on our behalf (e.g., payment processing, shipping, data analysis, email delivery, customer service, marketing assistance).
• With business partners: We may share non-personally identifiable information or aggregate data with business partners for analytics or marketing purposes.
• For legal reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of others.
• In the event of a business transaction: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no system can be completely secure, and we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The criteria used to determine retention periods include the length of our relationship with you, the nature of the data, legal requirements, and our legitimate business needs.

Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• The right to access your personal data.
• The right to request rectification of inaccurate or incomplete personal data.
• The right to request erasure of your personal data (under certain conditions).
• The right to request restriction of processing your personal data (under certain conditions).
• The right to object to the processing of your personal data (under certain conditions, such as for direct marketing).
• The right to data portability, allowing you to receive your personal data in a structured, commonly used, and machine-readable format and to transmit those data to another controller.
• The right to withdraw consent at any time if our processing is based on your consent.
• The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.

International Data Transfers

Your personal information may be processed, stored, and transferred to countries outside of the European Economic Area (EEA). These countries may have data protection laws that are different from the laws of your country. When we transfer your information outside the EEA, we take steps to ensure that appropriate safeguards are in place to protect your information, such as using standard contractual clauses approved by the European Commission or relying on adequacy decisions.

Third-Party Links

Our site may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the updated policy will apply to information collected after the date of the revision. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:
Stijlvol Online
345 Keizersgracht,
Amsterdam, North Holland,
1016 ED
Netherlands